Last updated: 6 October 2026

1. About Us

Mobiuu is the trading name used by
ITERON, Erik Robic s.p., located at
Ulica 15. maja 13, SI-6000 Koper, Slovenia.

Email:
info@mobiuu.com
Telephone:
+386 5 620 34 45
Website:
www.mobiuu.com

In these terms, “we,” “us” and “our” refer to the service provider
identified above. “Client” refers to the business purchasing our services.

These terms cover services purchased for business or professional purposes.
Nothing in these terms excludes rights or obligations that cannot legally
be excluded.

2. Our Services

We provide marketing and digital services, which may include:

• Digital strategy and consulting.
• Paid advertising management.
• E-commerce marketing and optimization.
• Email marketing and customer retention.
• Copywriting and creative production.
• Website and landing page development.
• Analytics, tracking and related technical services.

The specific services, deliverables, fees, timelines and responsibilities
for each engagement are defined in an individually agreed written quote,
proposal or service agreement.

Only services expressly included in the accepted quote or agreement form
part of the engagement.

3. Quotes and Acceptance

Our services are individually quoted. Clients request a proposal and agree
to the scope and price before we issue an invoice.

Submitting a website enquiry does not create an order, payment obligation
or service agreement.

These terms apply when they have been provided to the Client before
acceptance and incorporated into the accepted quote or service agreement.

Acceptance may be recorded by signature, electronic acceptance or explicit
written confirmation. The Client’s acceptance must include acknowledgment
of the applicable refund and cancellation policy.

Any specific provisions expressly agreed in the quote or service agreement
take precedence over conflicting provisions in these terms, subject to
applicable law.

4. Pricing and Additional Costs

The agreed quote specifies the service fees, billing structure,
transaction currency and treatment of applicable taxes.

The actual transaction currency is identified in the quote and invoice
using its name, code and symbol, for example
US dollars (USD, $) or
euros (EUR, €). The amount and currency are also
displayed before payment is completed.

Advertising budgets, platform charges, software subscriptions, hosting,
stock assets, creator fees and other third-party expenses are separate
from our service fees unless expressly included in the quote.

Additional work or expenses outside the agreed scope require the Client’s
written approval before being charged.

An invoice does not change previously agreed fees or introduce additional
charges without the Client’s agreement.

5. Invoices and Payment

Payments are collected against invoices issued for the agreed services.
The payment amount, currency, due date and available payment methods are
stated on the invoice.

Our business name, business address and country of establishment,
Slovenia, are provided to the Client before payment.

Where card payment is offered, the Client completes payment through a
payment page operated by our
third-party payment service provider. Card details are
submitted directly to that provider and transmitted using an encrypted
connection.

We do not collect or store full card numbers or card security codes
through our website, contact forms or email. The payment provider’s
privacy notice and applicable terms are available during the payment
process.

Deposits, advance payments, instalments and recurring service fees apply
only as stated in the accepted quote or service agreement. Issuing
recurring invoices does not authorize automatic card charges.

If an invoice is overdue, we may suspend services after giving written
notice and a reasonable opportunity to resolve the outstanding payment.
Suspension does not remove the obligation to pay for services already
provided.

6. Service Delivery and Availability

Our services are delivered electronically from
Slovenia, unless another delivery method is expressly
agreed. We do not ship physical goods as part of the services covered
by these terms.

Services may be delivered through email, online meetings, electronic
files, reports, websites or work performed within the Client’s marketing
and business platforms.

Start dates, milestones, reporting schedules and completion dates are
specified in the quote or agreed project schedule.

Delivery depends on timely payment, access to relevant accounts, receipt
of required materials and the Client’s approvals. If these are delayed,
we will communicate any resulting changes to the schedule.

Changes to the scope, deliverables or timeline must be agreed in writing.

We provide services only where permitted under applicable sanctions,
export controls and other legal restrictions. Any applicable restrictions
affecting an engagement will be communicated before we accept the
engagement or payment.

7. Client Responsibilities

The Client agrees to:

• Provide accurate information, instructions and necessary account access.
• Supply required materials and approvals within the agreed timeframe.
• Hold the necessary rights to supplied content, trademarks, photographs
  and other assets.
• Ensure that information about its products, services, pricing and claims
  is accurate and lawful.
• Maintain sufficient funds for approved advertising budgets and
  third-party charges.
• Inform us promptly of changes that may affect the engagement.

The Client authorizes us to perform the work and use the account access
reasonably necessary for the agreed services.

We remain responsible for performing our own agreed obligations with
reasonable professional care.

8. Marketing Performance and Third-Party Platforms

We perform services with reasonable professional skill and care.
However, marketing performance depends on factors including budgets,
competition, customer demand, product availability, website performance
and third-party platform decisions.

Unless expressly agreed in writing, we do not guarantee a particular
number of sales, leads, conversions, rankings, revenue or return on
advertising spend.

Forecasts, estimates and previous campaign results are provided for
planning or illustration and are not guarantees of future performance.

Advertising platforms and other providers operate under their own terms.
We cannot guarantee uninterrupted platform availability, advertisement
approval or continued account access.

This section does not excuse a failure to deliver our agreed services or
limit remedies available under applicable law.

9. Refund and Cancellation Policy

Ongoing Services

Unless the accepted quote or agreement specifies a different notice period
or minimum commitment, either party may cancel ongoing monthly services
by giving 30 calendar days’ written notice.

Cancellation requests should be sent to
info@mobiuu.com.

Services and agreed fees continue during the notice period unless both
parties agree otherwise. Any prepaid amount relating to a period after
the effective cancellation date will be refunded, subject to outstanding
amounts properly due.

One-Off Projects

The Client may request cancellation of a one-off project in writing.

On cancellation, the Client remains responsible for work properly
completed up to the cancellation date and reasonable, documented,
non-recoverable third-party costs previously authorized by the Client.

Any additional cancellation charge applies only if it was expressly
disclosed and accepted before the engagement began.

Refund Eligibility

Advance payments are not automatically non-refundable.

If services have not started, we will refund the advance payment after
deducting any cancellation charges expressly agreed in advance and
authorized, non-recoverable third-party costs.

If services have partly been delivered, any refund will reflect the
undelivered portion after accounting for amounts properly due for
completed work.

Fees for services properly delivered are not refundable solely because
the Client changes its plans or marketing results fall below expectations.
This does not limit the Client’s rights where services are defective,
materially different from the agreement or otherwise fail to meet our
contractual obligations.

If we cannot provide the agreed services and no alternative is agreed,
we will refund payments attributable to the services not provided.

Advertising spend and other amounts paid directly to third parties are
subject to those providers’ refund policies. Any refund or credit we
receive on the Client’s behalf will be accounted for in the final
settlement.

Requesting a Refund

Refund requests should be emailed to
info@mobiuu.com,
including the invoice number, relevant service and reason
for the request.

Requests for discretionary goodwill refunds must be submitted
within 30 calendar days after completion of
the relevant service or the end of the relevant billing period.
Requests received after this period may be declined where no
refund is otherwise due.

This deadline does not limit refunds owed under the accepted
quote, service agreement or this refund policy, rights relating
to defective or undelivered services, billing errors, statutory
rights or rights under applicable payment-card dispute rules.

We will review the request and explain the outcome and
calculation of any refund in writing.

Confirmed refunds will be initiated within
10 business days, unless applicable law requires
an earlier refund. The payment provider or issuing bank may
require additional processing time.

Card Refunds

Card refunds are processed through our payment service provider and
returned to the original payment method.

We do not issue cash refunds for card payments unless required by
applicable law.

Returns

Physical returns do not apply to our services. Issues concerning service
delivery or digital deliverables are handled under this refund and
cancellation policy and the applicable service agreement.

10. Deliverables and Intellectual Property

The accepted quote or agreement specifies the deliverables and any
ownership or licence arrangements.

Unless otherwise agreed, once the relevant fees have been paid in full,
the Client receives a perpetual, non-exclusive right to use the final
deliverables for its business purposes.

We retain ownership of our pre-existing templates, methods, tools and
reusable materials. Third-party assets remain subject to their applicable
licences.

Source files, working files, unused concepts and ownership transfers are
included only where expressly agreed.

Client-owned accounts, data and supplied materials remain the Client’s
property.

11. Confidentiality and Personal Data

Both parties will protect confidential business information received
during the engagement and use it only for providing or receiving the
agreed services, unless disclosure is authorized or legally required.

Information may be shared with relevant service providers or
subcontractors where necessary, subject to appropriate confidentiality
and data protection obligations.

Our Privacy Policy
explains how we handle personal information, including information
submitted through our website and used for enquiries, service delivery
and billing.

Where we process personal data on the Client’s behalf, any required data
processing agreement will be agreed separately.

12. Service Concerns and Liability

If the Client believes services do not meet the agreement, it should
contact info@mobiuu.com, identifying
the issue and relevant invoice or project.

We will investigate and, where appropriate, agree corrective work, a fee
adjustment, a refund or another suitable remedy.

Each party remains responsible for its contractual obligations under
applicable law. Neither party is responsible for losses caused solely by
events outside its reasonable control, except where it has contributed
to the loss through a breach of its obligations.

Nothing in these terms excludes or limits liability for fraud, intentional
misconduct, gross negligence or any liability that cannot legally be
excluded or limited.

13. Governing Law and Changes

Unless otherwise expressly agreed, these terms and the relevant service
agreement are governed by the laws of Slovenia.

The parties will first seek to resolve disputes through good-faith
discussions. Unresolved disputes may be referred to the competent courts
of Slovenia, subject to any mandatory jurisdiction rules.

Updates to these website terms apply to future engagements. They do not
automatically change an existing agreement; changes to an existing
engagement require both parties’ agreement.

14. Website Use

Website Information

Information on this website describes our services and provides general
guidance. It does not constitute a binding quote or a guarantee of
particular results.

Purchasing our services requires an individually agreed quote or service
agreement. Browsing this website or submitting an enquiry does not create
a service contract or payment obligation.

Website Intellectual Property

Website text, designs, graphics, logos and other materials belong to us
or their respective owners and are protected by applicable intellectual
property laws.

You may view and download publicly available materials for personal
reference or internal business evaluation. Other copying, modification,
distribution or commercial use requires the relevant rights holder’s
permission, except where permitted by law or an applicable licence.

These website-use restrictions do not affect rights granted to clients
for paid service deliverables.

Acceptable Use

You must not use this website unlawfully, introduce malicious software,
attempt unauthorized access, interfere with its operation or submit
misleading or unlawful information.

Availability and Updates

We may update website content and temporarily restrict access for
maintenance, security or operational reasons. We do not guarantee
uninterrupted availability.

Website updates do not automatically change an existing quote or service
agreement. The liability provisions in these terms remain subject to
applicable law.

15. Contact

For service enquiries, cancellation requests, refund requests or
complaints:

ITERON, Erik Robic s.p. — Mobiuu
Ulica 15. maja 13
SI-6000 Koper, Slovenia

Email:
info@mobiuu.com
Telephone:
+386 5 620 34 45
Website:
www.mobiuu.com